Top Notch Service Improves Results.If
your
company has a successful relationship with most of its clientele, you
may think that it is not necessary to put too much effort
into customer relations. But you can't just sit by and watch your
policies work.
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Pricing
Your Products. What is the
best price
for your products or
services? It isn't based on how many customers you have, how
many salespeople you employ, the standards in your industry - or even
what you've charged in the past.
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Brand
Name Selection. When you create a brand name, the relative
strength of the words you
choose directly affects how well you will be able to protect the
goodwill your brand builds. More Information...
Avoiding
Employee Overtime--Generally, under federal law, the only
people who
are exempt from overtime pay are certain salaried employees who
supervise two or more
people, perform management functions, make strategic decisions, and
possess hiring and firing authority or influence.
More
Information...
Stop
Losing Customers. How many times have you, or your
salespeople, responded to a customer request by saying, "We don't carry
that item?" or, "I'm sorry, but that's not part of our service
package?" The number is critical, and if you
don't know it, then you're losing profit potential
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Mandatory
Employee Overtime.
When companies depend on mandatory overtime, they must try to minimize
the stress and disruptions it causes in their workers’ lives.
Studies show that as overtime is extended, productivity can drop
anywhere from 10 percent to 50 percent.So regular
overtime can become very
expensive when you add in the costs of redoing work and the increased
compensation cost. Here are eight
simple steps that can
help maintain productivity.
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Faster
Payments with Bank Lock boxes.
Does your company receive payments by snail mail? There's an easy way
to improve your cash flow and save a bundle in the process.
Simply
set up a "lock box" account.
With this approach, your customers mail their payments to a bank or
post office box that is emptied at least once a day. The checks are
immediately deposited
into your account.
More
information...
Service Contracts.
If your company has contracts for maintaining and servicing
your equipment and vehicles, chances are, you’re
spending more than you need to.
A sure-fire way to save money is to hire your staff to do the work for
you. Not only will in-house maintenance cut costs, it's more convenient
and boosts efficiency. More information....
Employee Cross-training
In any company, making employees familiar with more than one job is
critical to developing the business and dealing with the unexpected. A sure-fire strategy for coping with unforeseen
circumstances is a cross training program.
